Bbc1 east midlands hd not working.

[andythebassman]

Bbc1 east Midlands not working. Bbc1 Scotland, Wales, London etc all ok, just not east mids. Rebooted the hox but still no joy. Error code W02.

[japitts]

Error code W02 is a classic "loss of signal" so I'll advise as per "I have pixellation on my channels" - the underlying cause (and therefore fix) is the same..

If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[andythebassman]

Not sure it's an issue at this end, as all other bbc1 regional stations work fine, as does bbc2,3 & 4. Just seems to be specifically 1 channel and not pixellated, just blank.

[japitts]

The other channels you mention are carried on different TX frequencies across the VM network and wouldn't necessarily be affected by a signal fault on Ch101.

I refer you to paragraph 1 of my original response. Error W02 is a signal-related error code - pixellation is caused by poor signal, W02 is a loss of signal.

Alternatively, online help with this is available at https://www.virginmedia.com/help/virgin-tv-error-codes/w02 

[Martin_N]

Hi andythebassman,

Thank you for your post. I'm very sorry for the issue you're having with your Tv service. 

I would like to look into this for you and so I will private message you to get some details. 

^Martin