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AndyCMac
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BT sport HD 1 channel 527 picture problem

We are having problems on both V6 boxes with picture piculation on BT sport 1. This has been going on for a few weeks. Tried rebooting etc.. and just come off long phone call with tech service who rebooted everything again and said it would be ok in 10 minutes....which it isn’t. It is exactly the same on both boxes. Any solution ?

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PrinterElf
Alessandro Volta
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Re: BT sport HD 1 channel 527 picture problem

If it's pixellation then likely signal issues which will need a tech visit.

You can check to see if there are any reported service issues in your area using this link: http://my.virginmedia.com/faults/service-status

If it's not an area fault then the system will perform a few tests of your installation to see if there's anything obvious.

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AndyCMac
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Re: BT sport HD 1 channel 527 picture problem

Thanks for replying, we have checked there are no issues in our area and the test comes back with no problem. Hence had long chat with tech support. But issue not resolved, think we need an engineer visit.

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Forum Team
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Re: BT sport HD 1 channel 527 picture problem

Hi there AndyCMac, 

 

Thanks for posting back; sorry that you were still having issues on Friday after calling us. 

 

We'd love to help you out if you're still having issues - as our Superuser advised, this will most likely need a technician visit.

 

Please confirm if the issue is still happening and we can pop you a Private Message and go through some checks to book that in 🙂 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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AndyCMac
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Re: BT sport HD 1 channel 527 picture problem

Katie, thanks for the message. Unfortunately we are still having issues particularly when watching the tennis on BT sport 1. Strange thing is that the football on BT ultra HD 4K is ok.

regards,

andy

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Forum Team
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Re: BT sport HD 1 channel 527 picture problem

Thanks for letting us know, AndyCMac. I appreciate you're having issues watching the tennis on BT Sport 1. How are things looking at the moment? If you're still having issues, we'd love to look into this further and book an engineer visit if needed. We can do this via online chat.

 

Let us know how you get on.

 

Rule_C

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