Watched the Charity Shield yesterday on BT Sport Ultimate. Used recorded chase-play and the sound was breaking up but the picture was fine. Caught up to live play and the sound was ok. Other tv channels recorded sound and playback are fine. Any idea what's wrong?
Thanks for the quick reply. I suspect there is technical problem with rendering recorded Ultra HD sound on Virgin. I was only about ten mins behind the live play so I didn't miss much. Very irritating all the same. Anyone from Virgin care to comment?
This happened live when I was watching the game for the first 30 mins or so I ended up watching it on the HD channel and then switched back and the sound was fine.I haven't had any issues before with the sound on BT 4K channel all last year.Hopefully we won't have this problem again for the future games.
That's interesting. I couldn't watch yesterday's game in record mode either as the sound was breaking up on BT Ulimate, had to switch to the HD recording which was OK. That's two ruined Ultimate recordings now. I'll call Customer Services but I'm not expecting a quick fix. It sounds like a new signal encoding problem if it wasn't happening last season.