BBC iPlayer - sound but no picture

[Kenny_F]

Hi all,

Have been watching a BBC series on iPlayer via Catch Up, but when trying to play later episodes we get the sound but no picture. Have checked on the BBC website where the episodes play without problem, but we want to watch them on the TV.

Very grateful for any help with this issue.

[newapollo · Accepted solution]

VM  may already be aware of this. 

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Also if you tell us which series it is, we can check here and see if it's a local or national issue, and one of the Forum VIP's can pass it on to the relevant people..

[Kenny_F]

Thanks Dave. After running the test on the equipment it told me there was a problem with the mains connection - which there isn't but on going back into Catch Up... the picture is back on our episodes, so perhaps it just needed to reset itself.

So problem solved, many thanks.