Audio description comes on automatically on Ch4+1 (Tivo and now V6)

[martyp]

Hi all,

I reported this issue on my old 500GB TiVo box and now the same thing has started happening on my V6 box I have that replaced it. I have Channel 4+1 on in the morning and when a certain programme would come on it would automatically turn on Audio Description yet I have never needed it or knowingly set it.

It wasn't on during Countdown (07:05-07:45) but came on for The Big Bang Theory (started at 07:45). I had the TV paused as well for about 20 minutes as well.

I can turn it off in Info each time but it's annoying as to why it is suddenly switching on like this. Could it be related to the recent issues with Channel 4? I can't say if it happens with other channels as only watch this one in the mornings.

[martyp]

Hi Molly,

I've done a video showing the issue as below:

https://we.tl/t-1uhzq27z2z

Process steps in the video:

Start on Ch4+1 (142) showing Channel 4 News with AD on and turn it off in Info
Go to two other channels to check AD
Type 142 to go back to 4+1 showing Channel 4 News with AD back on again and turn it off again
Switch to another channel showing it off
Switch back to 4+1 showing it on again and turn it off
Turn the box to standby with it off
Switch the box back on with 4+1 showing it back on again