I started to watch the new series carnival row yesterday on hdr via v6 box and the hdr banner never appeared in the right hand corner of the screen..
i then used my lg tv amazon app to view the same and the hdr banner did appear in the right hand corner of the screen..
so basically hdr on the v6 amazon app never worked..
Cable customer from its inception in 80's in Birmingham .have never missed a bill payment.my package is big kahuna xl tv..200mb internet..and free sky movies for 6 months..+tivo box. Ps4 & Amazon firestick. +size 9 feet..iphone 7 plus..
I've got the same issue on both my V6 boxes. Amazon Prime home page comes up but once something is selected all I get is a spinning wheel followed by a blank screen. There seems to be quite a few others with the same problem. Has anyone (Virgin especially) found a solution to this problem?
This seems to be an intermittent problem as it was working last night after re-booting. Although I did have unwanted subtitles during the tennis match I wanted to watch which took me a while to work out how to stop them. Hopefully I won't need to keep re-booting the boxes.
Rebooted my box and all I keep getting on prime is the lists of programmes I can select, it then goes to the next page of that programme and then I says Amazon Prime is unable ot process this request either try again later or contact www.amazonprime.co.uk/customerservice yet it works fine on the same account via my phone, laptop, smart tv