Menu
Reply
  • 2
  • 0
  • 0
Azamnew
Joining in
1,283 Views
Message 21 of 56
Flag for a moderator

Re: Amazon Prime not working on V6 box

Has anyone got this sorted.

My Netflix and Amazon Prime both work in my phone and other devices but on the box nothing.

They load but when I watch something Amazon stays black and Netflix says I can't watch this title 

0 Kudos
Reply
  • 12
  • 0
  • 4
Halvten
On our wavelength
1,280 Views
Message 22 of 56
Flag for a moderator

Re: Amazon Prime not working on V6 box

Prime works great now! I think they updated the App. Have you rebooted the box?

0 Kudos
Reply
  • 2
  • 0
  • 0
Azamnew
Joining in
1,278 Views
Message 23 of 56
Flag for a moderator

Re: Amazon Prime not working on V6 box

I have done yes,

I am having the same issue with Netflix aswell, neither will play anything

0 Kudos
Reply
  • 79
  • 2
  • 8
sjholland
Dialled in
1,220 Views
Message 24 of 56
Flag for a moderator

Re: Amazon Prime not working on V6 box

From reading other forums it appears that picture quality on Amazon Prime is much better if you continue watching using your Firestick rather than using the V6 app. The frame per second on the Firestick for the UP Open Tennis is 50 compared to 25 on the app. It is very noticeable.

0 Kudos
Reply
  • 4.16K
  • 280
  • 697
Roger_Gooner
Community elder
1,178 Views
Message 25 of 56
Flag for a moderator

Re: Amazon Prime not working on V6 box

I've got the video resolution of my Fire TV stick set to Automatic and I get 1080p60 sent to my TV. The biggest difference is that I get the V6 stream about 25 seconds after the Fire TV stick stream.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
  • 3.48K
  • 223
  • 540
ozsat
Wise owl
1,168 Views
Message 26 of 56
Flag for a moderator

Re: Amazon Prime not working on V6 box

My Firestick outputs at 60Hz but switches to 50Hz when I play the tennis.

V6 switches to 25Hz.


@Roger_Gooner wrote:

I've got the video resolution of my Fire TV stick set to Automatic and I get 1080p60 sent to my TV. The biggest difference is that I get the V6 stream about 25 seconds after the Fire TV stick stream.


 

==================================
V6 TiVo (with MRS & UHD/HDR)
VIVID 500 (500/35mb) in Area 31
SkyQ Silver Bundle (UHD + 2 minis)
0 Kudos
Reply
  • 4.16K
  • 280
  • 697
Roger_Gooner
Community elder
1,163 Views
Message 27 of 56
Flag for a moderator

Re: Amazon Prime not working on V6 box

My belief is that the Fire TV Gen 3 has the default frame rate of 59.94fps. All UK and European TVs support both 50Hz and 60Hz refresh rates so 59.94fps is easily handled by TVs which refresh at 60Hz. It makes no sense for 59.94fps to be changed to 25fps for a refresh to 50Hz.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
  • 5
  • 0
  • 0
ASH33A
Joining in
1,111 Views
Message 28 of 56
Flag for a moderator

Re: Amazon Prime not working on V6 box

I have exactly the same problem it worked intermittently for a while. It works ok on my upstairs V6 box but not my downstairs V6 box that is connected to my main TV. I tied rebooting it and now none of the apps or games work.

Amazon prime works fine on my iPad and computer just not on the main V6 box  very frustrating

0 Kudos
Reply
  • 50
  • 0
  • 5
Yardstick
On our wavelength
1,008 Views
Message 29 of 56
Flag for a moderator

Re: Amazon Prime not working on V6 box

Amazon prime stopped loading videos tonight, is a virgin problem as it works ok on firestick and mobile device.

0 Kudos
Reply
  • 50
  • 0
  • 5
Yardstick
On our wavelength
983 Views
Message 30 of 56
Flag for a moderator

Re: Amazon Prime not working on V6 box

Seems to be working this morning. 

0 Kudos
Reply