I've got a V6 box in the bedroom and downstairs. I started using the Prime app downstairs from day one and up to yesterday it was fine, but from yesterday I'm just getting the spinning wheel and then a message saying to check Amazon/Video playback for help. The V6 box in the bedroom is playing Prime as normal as are the app on my blu ray player and on the tv. So, what is going on and how do I/Virgin resolve it as this seems to be a developing problem.
PS I've rebooted the downstairs V6 box while writing this but I've checked and it's made no difference, still not loading and giving the same error message
I had the same problem. Thanks to a google search I found the solution someone else posted on a blog site which worked. In the video settings on the box there is an option to change from the auto option. The blogger suggested selecting all of the options that are available and not just the one that is detected. I did this and tried both Netflix and Prime Video again and now have sound.
I tried that and nothing changed. I have got Prime back tonight though. I've been checking every day and it still wasn't working. I was watching YouTube earlier, it froze and the box rebooted. I checked Prime on the off chance and it's there!