Still no joy here despite changing the output settings and hard booting yet again, plus swap of HDMI leads to one proven to work with 4K sources. Especially frustrating as when you report a fault, you get nowhere - last time I shouted it in, was told the fault number recorded on either this thread or one of the previous other ones didnt exist, when I complained, was told the complaints team couldn't access this board and my complaint was closed down without resolution. Please can we have some help with a resolution.
TV is a Panasonic 4K 3D. V6 box had no issues outputting the BBC trial 4K content through iplayer, and the 4k channels (BT sport uber) all output OK. The TV also has no problems with 4K outputs from the XBOne, and the 4K Bluray player (indeed, we now use the Prime app built into that) similarly no issue with the Netflix app built into the TV, 4k no problem. Firestick works fine, but is an old one without 4k support, so we tend not to use it and have moved to another TV which doean't have 4k support.
<edit - V6 box is connected by ethernet, so wifi speed not an issue.>
The hugely frustrating issue is that this used to work no problem and you could meta search using the V6 to find things on demand from Sky Cinema, Netflix and Prime, which was the whole point of having the apps in order to make your V6 box a one stop shop. Part way through last year, it just stopped working and never came back. Interface comes up through both app and channel, but when you select content, you get the spinner for a while and then the same old error. In our case, we also lost the ability to access Prime through our wifi for a period of time, though this came back after a while (may have been coincidence.) At the same time, our prime worked fine on wifi at other premises and through 4G signal.
Is there an open ticket investigating this issue? Given the number of threads and the size of this one, it's clearly affecting a lot of people. Have previously tried the fix to drop resolution all the way down to 576i (pretending we're in the last millenium) and that had no effect. In honesty, a "workaround" of dropping to such low resolution isn't really practical in my mind, especially given the emphasis on HD/4k content VM offer.
Basically this is an appeal for some help or even a fault ticket to quote, as this has been going on for approaching a year now.
