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daveoc
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Message 61 of 111
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Re: Amazon Prime not working on V6 box

It worked ok for a while but it stopped again last night.

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Annoyed85
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Message 62 of 111
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Re: Amazon Prime not working on V6 box

The virgin box is set up for my elderly mother and i have put amazon Prime on it and it doesn't work for her she cant watch it most of the time as we have the same skinny wheel and black screen problem as everyone else when you try to play content. 

If you reboot the machine it works for a bit but she's elderly and is unable to reboot the box every time she wants to watch something. 

Most TVs can handle a simple streaming player not sure why a virgin box has so many issues with it! 

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sjholland
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Message 63 of 111
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Re: Amazon Prime not working on V6 box

Well I have managed to train my 87 year old mum to access Amazon using a firestick.

Why not buy her one on Black Friday. The picture quality is far better than watching via the V6.

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PatVickers
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Message 64 of 111
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Re: Amazon Prime not working on V6 box

Ours still isn’t sorted. We just get a banner saying “something went wrong”

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Forum Team
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Message 65 of 111
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Re: Amazon Prime not working on V6 box

Hi PatVickers

Thanks for your post 

Can I ask if you get an error code at all when you try and access Prime?

Gareth_L

 

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lozwilliams
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Message 66 of 111
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Re: Amazon Prime not working on V6 box

Lost mine again this morning after it's been working fine for the past month, I rebooted my V6 box and it's working again, I suggest exiting the channel correctly by pressing the back button until it asks Do you want to Exit the App.

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daveoc
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Message 67 of 111
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Re: Amazon Prime not working on V6 box

I always exit the app this way but it doesn't seem to make any difference---it works ok for a while and then just stops and you have to reboot the V6.
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Forum Team
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Message 68 of 111
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Re: Amazon Prime not working on V6 box

Hi PatVickers,
So we can look at this in more detail can you confrim the following questions
Has it worked before & when did the issue start happening?
Is it a straight connection between box & tv, Wired by ethernet or over WiFi?
What kind of HDMI leads are you using, have you tried a new one
Have you tried re-booting the Set Top Box or changing the Video Resolution?

Gareth_L

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satkinson_uk
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Message 69 of 111
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Re: Amazon Prime not working on V6 box

Joke..  come on... do you guys not test things??

 

 

 

Not working for me.. can someone contact me to sort this

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Message 70 of 111
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Re: Amazon Prime not working on V6 box

Hi satkinson_uk,

 

Thank you very much for your post. We are very sorry to hear you have been experiencing issues with Amazon Prime on our V6 box. Are you able to expand further on the issue you have been experiencing so we can assist further?

 

Many thanks,

 

Louis 

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