The virgin box is set up for my elderly mother and i have put amazon Prime on it and it doesn't work for her she cant watch it most of the time as we have the same skinny wheel and black screen problem as everyone else when you try to play content.
If you reboot the machine it works for a bit but she's elderly and is unable to reboot the box every time she wants to watch something.
Most TVs can handle a simple streaming player not sure why a virgin box has so many issues with it!
Lost mine again this morning after it's been working fine for the past month, I rebooted my V6 box and it's working again, I suggest exiting the channel correctly by pressing the back button until it asks Do you want to Exit the App.
Hi PatVickers, So we can look at this in more detail can you confrim the following questions Has it worked before & when did the issue start happening? Is it a straight connection between box & tv, Wired by ethernet or over WiFi? What kind of HDMI leads are you using, have you tried a new one Have you tried re-booting the Set Top Box or changing the Video Resolution?
Thank you very much for your post. We are very sorry to hear you have been experiencing issues with Amazon Prime on our V6 box. Are you able to expand further on the issue you have been experiencing so we can assist further?