on 07-08-2019 22:11
I’ve logged in to my Amazon Prime account, and can see the menu screens, but whenever I select a show to watch, all I get is the spinning wheel for a second or two and then a black screen. Nothing comes up no matter how long I wait, and if I press stop it goes back to the menu screen no problem.
V6 box seems to be working OK otherwise, Netflix works OK (although some programs won’t work, in a similar fashion, but at least I get an error message with those!)
Answered! Go to Answer
on 10-09-2019 20:42
Having issues too. Try to open the app and all I get is a black screen and thin white line at the top. The amount we pay, this should not be happening!!
on 10-09-2019 20:43
Having issues too. Try to open the app and all I get is a black screen and thin white line at the top. The amount we pay, this should not be happening!
on 10-09-2019 22:55
I’ve had intermittent issue with Prime since it’s arrival on V6 - historically restarting the box from the menu worked, now, even that fails to revive it.
4 boxes in the house, not one of them has it working now...
Black Screen - White line on all of them.
Poor effort VM.
on 11-09-2019 15:58
I'm also having problems with it. Only works intermittently. I get the black screen with the white line across the top. If I continually try, for varying lengths of time, it's not consistent, I can eventually get it to load. But most frustrating.
on 11-09-2019 16:26
I'm having the same problem - daily! I reset the box and sometimes it works, sometimes there's still just a white line across the top even after a reset. The next day, it's not working yet again.
on 11-09-2019 19:33
Same issues here.
Since using amazon prime video on v6 box been inconsistently working. Does appear to be related to when you’ve used the app once (in my case exited out from a program). Once this happens and you try to use the app again, you get a black screen with a thin white line running horizontally along the screen.
Rebooting the box normally fixes the, but not always possible due to recordings.
11-09-2019 21:34 - edited 11-09-2019 21:46
Just a heads up for what worked for me. I was getting the blank screen/white line combo this evening for the first time. I'm using channel 228 to get to Prime. Looked through this thread and tried setting the video modes to all ticked, and then the Amazon home screen came up, but in low resolution. When I started playing Vikings though, the res was really good - better than I've had it before.
Home/Help & Settings/Settings/Video Output/ Video Output Format/ then tick the highest resolutions (1080 and up works for me), and then click continue.
Hope this helps others.
on 12-09-2019 16:31
I have had no problems with the app until a few days ago, now like everyone else just a black screen with a white line at the top.
I have tried resetting the box with did not work, I have also tried various screen resolution settings within the V6 box which again did not work.
on 12-09-2019 21:27
Only way to use amazon prime at the moment is via channel 228. Try it
on 12-09-2019 22:14
I am and the same thing happens when pressing the red button, however, if I continue to press the red button followed by the TV button and repeat eventually it loads up.