Hi All, really sorry that you're having this problem, thanks for letting is know that this has come back. We have not been able to replicate this here but as there is a few of you with the same issue we have reported this to our dedicated team so that they can complete further investigation. Please let us know if anything changes and will be sure to keep you updated. ^Chris.
Lost mine again this morning after it's been working fine for the past month, I rebooted my V6 box and it's working again, I suggest exiting the channel correctly by pressing the back button until it asks Do you want to Exit the App.
Thank you for letting us know that a reboot seemed to have resolved your issue. I'm glad that you've been able to restore access, a reboot will often give the box the virtual kick it needs.
For anyone still experiencing this problem, could you please confirm the following information:
• Has this service worked before and, if so, when did the issue first occur?
• Is your TV box connected directly to your TV?
• What type of HDMI leads are you using (standard or high speed)?
• Have you tried re-booting your TV box or changing the Video Resolution?