on 09-09-2019 18:18
Hope you can help.
Loading the Prime app and I just get a black screen with a white line at the top.
Have tried rebooting the box and nothing changes.
Anyone else having the same problem?
Answered! Go to Answer
on 17-09-2019 19:30
Hi lozwilliams - My apologies about the telephone. Having ran a check in the area, there's no reported issues. Has all been fixed?
kind regards,
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on 17-09-2019 21:19
Yes all fixed now.
on 17-09-2019 21:21
Great to hear Lozwilliams 🙂
Kind regards,
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on 19-09-2019 21:30
Hi there,
Same here, black screen in area 21
on 20-09-2019 20:01
My app has just started doing this again... can see the menu screen but when I select a programme (have tried lots!) I get the spinning circle and then a black screen.
on 21-09-2019 10:56
I'm getting the same as this spin then nothing, also happening on Netflix. Working fine on my ps4 and mobile devices just the virgin box faulty. Again.
on 05-10-2019 10:37
I’m getting the same black screen not playing anything area 14
on 07-10-2019 15:59
Hi All, really sorry that you're having this problem, thanks for letting is know that this has come back. We have not been able to replicate this here but as there is a few of you with the same issue we have reported this to our dedicated team so that they can complete further investigation. Please let us know if anything changes and will be sure to keep you updated. ^Chris.
on 07-10-2019 16:14
Lost mine again this morning after it's been working fine for the past month, I rebooted my V6 box and it's working again, I suggest exiting the channel correctly by pressing the back button until it asks Do you want to Exit the App.
on 07-10-2019 16:47
Hi lozwilliams,
Thank you for letting us know that a reboot seemed to have resolved your issue. I'm glad that you've been able to restore access, a reboot will often give the box the virtual kick it needs.
For anyone still experiencing this problem, could you please confirm the following information:
• Has this service worked before and, if so, when did the issue first occur?
• Is your TV box connected directly to your TV?
• What type of HDMI leads are you using (standard or high speed)?
• Have you tried re-booting your TV box or changing the Video Resolution?
Thanks,
Rachael