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mitch661
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Message 31 of 51
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Amazon app

Hi, have tried all fixes possible and still can't get the amazon app to load, just a black screen with white line at top. 

Is this a v6 box problem or signal eh postcode. 

Thanks

Cbris

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Dazza82
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Message 32 of 51
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Amazon prime app not loading

Each time I try to start up the Amazon prime app it keeps going to a black screen with a single thin line across the top and nothing happens

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Aszrayel
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Message 33 of 51
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Re: Amazon prime app not loading

My observations so far. The Amazon App works once early evening (we checked the running time on a show and left). Went back 40 minutes later, the app stopped working.

00:25 Tried the app again, not working. So I watched a show via the amazon app on my TV. Tried the virgin app again, it worked so watched the second episode of the show.

This is the same series events I have had since Monday.

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Forum Team
Forum Team
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Message 34 of 51
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Re: Amazon prime video app not working

Morning Lelliec1980, 

 

Thanks for your post and welcome to our community.

 

We were aware of an issue with this but it should now be resolved.

 

Please let us know if you're still having issues with it.

 

Alex_Rm

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Forum Team
Forum Team
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Message 35 of 51
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Re: Amazon Prime App

Hi Followthebear,

 

Thanks for posting. My apologies for the app issues, there was a fault with it which has now been resolved. If you're still experiencing issues, please let me know and I can assist you further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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robinjohn
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Message 36 of 51
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Re: Amazon prime video app not working

I tried the Prime App this afternoon and it is still not working.

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Forum Team
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Message 37 of 51
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Re: Amazon prime video app not working

My apologies for this app issue. All should now be resolved, is this the case?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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lozwilliams
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Message 38 of 51
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Re: Amazon prime video app not working

Amazon prime is now working but my telephone line along with my neighbours now isn't working, I reported this to Virgin this morning. 

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robinjohn
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Message 39 of 51
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Re: Amazon prime video app not working

Started working again for me on Sunday after I rebooted the TV box.

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HavencroftKev
Superfast
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Message 40 of 51
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Re: Amazon prime video app not working

So the app is back, but I wouldn't say it's working. Doesn't play anything, just black screen. 

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