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Amazon Prime and NetFlix not working on V6 TIVo

BlueDragonfire7
Just joined

on ‎25-04-2023 09:39

Amazon Prime is logged in and showing all my account details and purchases but it won't play them or any free stuff. I have good connection to internet and it was working yesterday. Checked account. All fine on Amazon app to play the vids. So why is it no longer working on Virgin?

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newapollo
Very Insightful Person
Very Insightful Person

on ‎25-04-2023 10:46

Hi @BlueDragonfire7 

Are any other apps affected?

Have you tried rebooting the V6?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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japitts
Very Insightful Person
Very Insightful Person

on ‎25-04-2023 17:31

If the Prime app logs in, then that's the VM STB & network providing access into Amazon's platform, and any in-app issues are likely to be theirs to resolve.

You can test your V6's internet connection by using OnDemand programmes - BBC & ITV uses their own app, but all other broadcasters use VM's in-house system.

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