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All4 not working

arrison
Tuning in

on ‎16-08-2021 17:49

The all4 app is not working on my tivo box. No matter what I try to watch, the ads play OK, then I get an error message "ALL4-011: This content is currently unavailable. Please try again later."

Tried rebooting the box, that hasn't fixed it. Anyone else had this and managed to fix it? 

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15 REPLIES 15

japitts
Very Insightful Person
Very Insightful Person
In response to arrison

on ‎21-08-2021 13:15

@arrison wrote:

It is a 4k TV, but I've tried changing the box's output to 1080p as per the post further up, and it still doesn't work

Did you reboot after changing the resolution?

HDCP issues with VOD are typically a black screen immediately after the lead-in adverts.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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arrison
Tuning in
In response to japitts

on ‎21-08-2021 13:52

Yep, rebooted it, no difference. And I get an error message after the ads

"ALL4-011: This content is currently unavailable. Please try again later."

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Paulina_Z
Forum Team (Retired)
Forum Team (Retired)
In response to arrison

on ‎23-08-2021 14:35

Hi @arrison,

 

Thank you for coming back to us about your ongoing issue. I'm sorry to hear that this issue is still active.

 

I was able to locate your account and run some basic checks. 

 

I can see that your V6 Box uptime is showing as 24 days. Will you be able to reboot your V6 box by switching off the small switch on the back of the box for a minute or two, before flicking it back on please?

 

This will reboot the box and hopefully help resolve your issue.

 

Keep us updated on how you're getting on.

 

Thank you!

Paulina_Z
Forum Team

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arrison
Tuning in
In response to Paulina_Z

on ‎23-08-2021 14:44

I don't know what you've done your end, but it seems to have fixed it. Now can you do something to stop it making me watch that yodelling domino's ad before every program? 

japitts
Very Insightful Person
Very Insightful Person
In response to arrison

on ‎23-08-2021 20:30

Welcome to the world of online advertising.

Part of the "joys" of these streaming apps is that such rubbish is entirely at the control of the broadcaster.

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David_Bn
Forum Team
Forum Team
In response to arrison

on ‎25-08-2021 20:40

I'm with you on that particular advert @arrison!

 

Channel 4 do seem to make a point of boasting how it's the biggest free streaming service (and don't get me wrong, there is some excellent content on there)

 

What they don't tell you about is the high volume of adverts! 

 

Anyway, pleased that you've been able to regain access to the app and do feel free if you have any further issues

 

Happy viewing!

 

David_Bn

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