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davidnewcomb
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All tvo v6 recordings is corupted

This started about a week ago. All the recordings are corrupted. If I pause for a few seconds and play the picture/audio is corrupted from that point. Live TV is fine but anything that is recorded is an unwatchable mess. Records that were made before last week all seem to be fine.

A video is worth a thousand words so I have recorded an example of what I see.

http://www.bigsoft.co.uk/media/shared/2019-04-08-v6-corruption.mp4

(92MB)

Any ideas?

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Forum Team
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Re: All tvo v6 recordings is corupted

Hi Davidnewcomb, 

Sorry to hear that there's an issue with your recordings, this isn't good. 

Does this happen after you reboot the box?

Are we aware of any issues here?

If it's still an issue then I'd give the team a call on 150/0345 454 1111 so we can assist further. 

Let us know how you get on Smiley Happy 

Emma_C - Forum Team
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Elnino9
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Re: All tvo v6 recordings is corupted

You're not alone David, this is my video from a recording from Thursday night.

http://sendvid.com/16ezgtun

 

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davidnewcomb
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Re: All tvo v6 recordings is corupted

Rebooting the box has no effect. I see glitches occasionally while I'm watching live TV.

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Forum Team (Retired) John_GS
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Re: All tvo v6 recordings is corupted

Hello davidnewcomb,

 

Thanks for posting, and sorry for the service issues with the recording. I'll send you a quick PM so I can assist further with this, 

 

Kind regards,

John_GS
Forum Team

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