Menu
Reply
  • 24
  • 2
  • 1
AlecE
On our wavelength
402 Views
Message 1 of 5
Flag for a moderator

Access bbc iplayer and netflix via v6

Can only get sound on bbc I player if accessed by v6 box. Cannot access netflix via v6 says not available. Can access via tv smart tv control

0 Kudos
Reply
  • 945
  • 79
  • 128
michaeldavis
Well-informed
363 Views
Message 2 of 5
Flag for a moderator

Re: Access bbc iplayer and netflix via v6

As both issues require a network connection, it tends to suggest that there is an issue between your V6 box and your superhub.

I would suggest that you turn your superhub off completely (remove the power lead is perhaps the easiest way) wait ten seconds and power it back on.  It can take up to ten minutes for the superhub to go through its various checks and be ready for use.  One only a white light is displayed on the superhub, try Iplayer and see if the issue is resolved and if it is the try Netflix.



You can't learn anything from a mistake until you admit that you've made it.
0 Kudos
Reply
  • 1.22K
  • 67
  • 81
Forum Team
Forum Team
328 Views
Message 3 of 5
Flag for a moderator

Re: Access bbc iplayer and netflix via v6

Hi AlecE, 

 

Thanks for your post, sorry to hear you're having some issue with iPlayer and Netflix.

 

Can you confirm if a reboot has helped?

 

Are you accessing Netflix via the Home button and through Apps & Games or going straight to the channel?

 

Let me know how you're getting on 🙂

 

ALEX_RM

0 Kudos
Reply
  • 4.48K
  • 304
  • 750
Roger_Gooner
Community elder
325 Views
Message 4 of 5
Flag for a moderator

Re: Access bbc iplayer and netflix via v6

It's best to connect the V6 to the hub by Ethernet cable.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
  • 24
  • 2
  • 1
AlecE
On our wavelength
285 Views
Message 5 of 5
Flag for a moderator

Re: Access bbc iplayer and netflix via v6

Seems to be working ok now. Thanks for everyone's input.

0 Kudos
Reply