on 01-05-2021 16:03
I had an issue with my Tivo v6 box, an engineer has been out and solved my issue but now I am not getting a 4k output from my box..I've checked hdmi cables, swapped cables and swapped hdmi ports on my TV.
on 01-05-2021 19:05
I found that the other day. I restarted the box and the 4k output, where relevant, returned.
on 01-05-2021 19:14
Which box do you have? The TiVo doesn't support 4K UHD, the V6 does.
If you have a V6, what're your video output settings? Home > Help & Settings > Settings > Devices > Video.
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on 01-05-2021 19:35
Have v6 box...had 4k output before I had the box issue. Won't let me select uhd output, think the hdmi port is knackered.
on 01-05-2021 19:36
Tried that...still only giving HD output, think hdmi port on box is knackered.
on 01-05-2021 22:06
If the HDMI port is broken, I'd expect to be not working at all.
Can you clarify what you mean by "not getting a 4K output", and how your V6 displays...
1: HD broadcast channels, 2: HD VoD programmes, 3: 4K/UHD content
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02-05-2021 11:10 - edited 02-05-2021 11:11
Did the engineer replace the hdmi cable? Is the hdmi cable a high speed version. What are your video settings on the V6? How are you checking that the TV is receiving a 4k picture from the V6?
on 02-05-2021 14:05
I've also been having an issue with 4k.
I'm getting a blue screen that takes up half the width of the TV.
I had an update on my Phillips Ambilight so can't work out of it's the TV or Virgin.
Do we have any commonality with our issues?
on 02-05-2021 14:28
HD is fine. Using a high speed hdmi cable, didn't have any issue with 4k output before I had an issue with the v6 box. Just get a blank black screen if I select 2160 output. No 4k output on netflix or prime. TV only showing 1280. Firestick is outputting hdr to TV, so not a TV issue
on 02-05-2021 14:34
What's the make & model of your TV?
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