• 25
  • 0
  • 2
Tuning in
Message 1 of 2
Flag for a moderator

28 Day Money Back Guarantee? But can’t cancel!?

I’ve been unhappy with the services since joining and he lack of Sky’s cinema HD on demand was the final straw. So I did have my cancellation notice put in during the 14 day cooling off period. Virgin retention’s called and persuaded me to keep the package with no changes etc as the price wasn’t actually that bad.

Part of the decision to keep the services was the advisor told me multiple times there is a 28 day money back guarantee... which meant I could cancel in the 28 days if I wanted still, he told me to trial them.

however I’m now being told I can’t cancel without penalty! Your sales advisor lied to me!

can someone sort this?

surely this is Mis-selling. I want to leave this service has been a shambles.

0 Kudos
  • 815
  • 48
  • 71
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: 28 Day Money Back Guarantee? But can’t cancel!?

Hi there v6stoke, 

Thanks so much for your post - I was very sorry to understand that you were not happy with our services and wanted to cancel.

Please do let us know if you still need any further assistance with this or if you have since been in touch with our teams via 150. 



Katie - Forum Team

New around here? To find out more about the Community check out our Getting Started guide

0 Kudos