when do they upgrade

[gangrave]

have switched to ultimate volt but nothing as happened dont have tv360 theres no app to do upgrade broadband is still 350 and phone line is still same but the o2 has gone through perfect with number change anyone know when the virgin side should go through

thanks

[japitts]

Did you choose to convert from TiVo/V6 to TV360 at the same time as changing bundle?

The two are separate things, many do choose to convert at the same time but there's no compulsion to do so.

[gangrave]

they keep my v6 box and sent a small one but i have no upgrade option on v6

[gangrave]

and yes was at same time as i switched to ultimate volt but none but mobile have changed

[japitts]

References to a "small one" suggest to me that you have voluntarily agreed to convert your existing V6 into a 360-master, and also been given a multiroom 360-mini.

You will be sent the new voice-activated remotes for your new 360, and a day or so afterwards, the "upgrade to 360 now" app should appear on your V6. When you are ready to convert, make sure you have made a note of any series-links you have, and watched any recordings you want to - the conversion process is a complete reformat with the new 360 software. Once you are on TV360 your boxes are no longer TiVo/V6.

[gangrave]

thanks for reply got the remotes with the mini they said on phone would be today as thats when contract starts but it hasnt i will give them a day and see

[gangrave]

as a update got up this morning and the box now say account issue please ring unknown number the box appears to have been upgraded but thinks its a tv360 box and because theres no way to upgrade as its all greyed out 150 tried to help but flow chart doesnt cover this so passed to tier 2 this isnt going well

[Ayisha_B]

Hi @gangrave,

Thanks for posting!

I'm sorry to hear of the issues that you are having with this. I can see you have already spoken to my colleague Stephen yesterday and I understand  a technician visit has been arranged for you to get this resolved.

Let us know how the visit goes so we can offer further support if needed.

Thanks