on 05-10-2021 19:33
HI, I RECENTLY UPGRADED TO VIGIN 360 AND SINCE THEN ALL MY CHANNELS SOUND IS OUT OF SYNC WITH THE PICTURE !! I HAVE TRIED ADJUSTING IT IN THE SETTINGS BUT IT DOES NOT WORK. IF IT CANNOT BE FIXED CAN I ROLL BACK TO THE OLDER SOFTWARE ??
Answered! Go to Answer
on 01-11-2021 12:53
@jeza64 wrote:so. its not been so bad but watched a film on prime last night and it was terrible!!
I think the sound sync is hit and miss depending on what you watch.
My TV is connected via optical cable directly to my soundbar and when watching general TV channels, the sync is fine. Its also fine when watching catch up services on BBC iPlayer but I have noticed that the sound is slightly behind when watching catch up from ITV Hub?!
It is rather odd how iPlayer and Netflix is fine but ITV Hub is slightly off...?!
on 01-11-2021 12:54
it is strange. wish there was a fix ?
on 03-11-2021 13:02
Thank you for the update @jeza64.
Since last posting about the issue when watching the movie has this occurred again since when watching other shows or movies?
Thanks,
on 03-11-2021 15:59
hi. I watched a film on prime last night and it wasn't great but better than the other night !! seems to be a bit random...
on 05-11-2021 16:55
Thanks for coming back to us @jeza64.
Ah I'm sorry to hear that, that's so strange.
Is the issue now only affecting Prime? How are things performing elsewhere?
Thanks,
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on 05-11-2021 22:40
@sofia
We know it affects all channels no matter the sound setup. Why keep dodging the fact it doesn't work?
on 06-11-2021 08:20
indeed
on 08-11-2021 08:49
The team are aware of the issue and currently investigating, as a test, can you try the TV 360 directly to your TV without using the sound bar to see if the delay still happens?
Rob
on 08-11-2021 08:57
Exactly the same problem. Follow the instructions below
Settings - Dolby Audio - Dolby Audio - Follow Control.
I think the last word is control ...could be contact...can't read my writing.
Worked a dream. Good luck.
Peter
on 10-11-2021 09:37