on 05-10-2021 19:33
HI, I RECENTLY UPGRADED TO VIGIN 360 AND SINCE THEN ALL MY CHANNELS SOUND IS OUT OF SYNC WITH THE PICTURE !! I HAVE TRIED ADJUSTING IT IN THE SETTINGS BUT IT DOES NOT WORK. IF IT CANNOT BE FIXED CAN I ROLL BACK TO THE OLDER SOFTWARE ??
Answered! Go to Answer
on 08-10-2021 17:15
Thanks for your post and welcome to the Community Forums, jeza64,
Sorry to hear that our audio is not in sync. Have to been able to get this sorted since you post? Have you tried the online troubleshooter here: https://www.virginmedia.com/help/diagnostics/i-can-t-watch-my-tv/your-tv-sound-isnt-working
Cheers,
Corey C
on 05-10-2021 20:23
No you can't roll back to TiVo software and become a V6 again.
So we have to try and fix your sync problems, are you connected 360 to TV and using the TV speakers, or is there a soundbar involved.
Are you using HDMI arc if using a soundbar or fibre optic cable.
Have you tried the dolby settings in Audio and Video.
on 05-10-2021 20:26
TV Connected to 360 with hdmi and soundbar connected to tv with optical.
on 05-10-2021 20:31
You could try the 360 connected to the soundbar directly using the fibre cable and setting dolby to follow content.
on 08-10-2021 17:15
Thanks for your post and welcome to the Community Forums, jeza64,
Sorry to hear that our audio is not in sync. Have to been able to get this sorted since you post? Have you tried the online troubleshooter here: https://www.virginmedia.com/help/diagnostics/i-can-t-watch-my-tv/your-tv-sound-isnt-working
Cheers,
Corey C
on 08-10-2021 17:49
not fixed yet. waiting for a longer optical cable to connect direct to soundbar to see if that works..
on 10-10-2021 17:55
Hi @jeza64 thanks for getting back to us.
Do you mean you've ordered a longer optical cable from a 3rd party retailer?
Regards
Lee_R
on 11-10-2021 09:29
yes. it arrived a couple of days ago. I've tried a bit and I think it's a bit better but I need to check different channel's
on 13-10-2021 09:40
Thank you for that information jeza64.
Please do let us know how the channels are with the new cable.
^Martin
on 01-11-2021 06:52
so. its not been so bad but watched a film on prime last night and it was terrible!!