problems with recorfings

[Rich65]

My V6 box went through a 360 install (I'm reluctant to say upgrade!) with no warning or choice. Been problems from from day 1 but a month in now it's mostly settled except that my recordings disappear. I recorded two films, saw they had recorded. Now two days later they've gone. This has happened to other recordings too. Anyone else suffered the same and have any thoughts on a solution?

[roy247]

Try doing a factory reset of the 360, if you have lost all your recordings use the format hard drive option, and if it happens again you have a faulty box, call Virgin on 150 from a Virgin phone to report a fault.

[Akua_A]

Hi, @Rich65.

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with your TV 360 recordings. We can understand this is not ideal and we want to best help

Have you tried the great advice given by @roy247? If so does the issue persist? You may also find the following useful https://www.virginmedia.com/help/tv/record-on-virgin-tv-boxhttps://www.virginmedia.com/help/tv/recor...

Thanks,