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no picture sound on new BBC1 HD

chrissbragg
Tuning in

after update 11/0-1/2022 new BBC1 HD no picture or sound

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi @chrissbragg 

There were a number of users yesterday saying they had the same issue.

It looks like the majority are in the Kent area.

For possible updates look at Check service status at the top of the page.

If nothing is showing  you could also try the  automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Kath_F
Forum Team
Forum Team

Hi chrissbragg,

Thanks for your post I'm sorry to hear this was an issue for you. We're aware this was affecting some customers however this has since been resolved now. 

Are you still having the issue? If so, please reboot the box and check again. 

Keep us posted. 

Thanks, 

Kath_F
Forum Team

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