new mini box account retrieval error CS1011

[prvir70]

Hi all

Just received a mini 360 box to add to my existing V6 box. plugged it all in and to an ethernet cable to the hub. But I'm getting an account retrieval error.

any ideas?

thanks

[prvir70 · Accepted solution]

Solved the issue. , I think!

phone 150 and talked to a nice helpful UK based chap which makes a change. he said there was an upgrade outage in my area so the box couldn't be authorised. Also I had a different serial number to the mini box on my account.

[Akua_A]

Hi @prvir70,

Welcome back to our community forums.

Sorry to hear your new mini box account had a retrieval error CS1011. We are however glad to hear the issue was resolved by a member of our team.

Please let us know if you need any further help 🙂

Thanks,