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iPlayer missing UHD

dwplease
Dialled in

Saw some similar threads previously but no clear answer. How can I get iPlayer on my 360 box to display UHD content? I can view 4K & HDR on the V6’s Prime Video and Netflix apps, no problem, but iPlayer reports (in iPlayer Help > System Information menu) the screen resolution as 1080p only and does not show the UHD symbol for programmes available in that quality. Playback is then not in UHD etc. Same in normal and Beta versions of iPlayer.

360 box is set to output 4k (not Auto)

360 box is connected to a Denon AVRX2300 receiver

Denon connects to a Philips 7334 TV 

Able to watch the TV’s built-in iPlayer in UHD as a workaround 

58 REPLIES 58

Hi, yes i am trying to stream BBC UHD content (Peaky Blinders s6, Attenborough etc). It’s UHD on my TV’s built in iPlayer app. It’s only HD on the Virgin 360 iPlayer.

 

Interestingly the iPlayer built into the TV only reports 720p so it could be misleading using the iPlayer System Information. The UHD icon is included on that and the programmes play in HDR (TV OS has HDR icon appear in bottom right) 

Built in TV iPlayer: https://imgur.com/a/OdxXXgM 

360 missing UHD flag on programmes: https://imgur.com/a/llnIXvQ


@dwplease wrote:

Interestingly the iPlayer built into the TV only reports 720p so it could be misleading using the iPlayer System Information. The UHD icon is included on that and the programmes play in HDR (TV OS has HDR icon appear in bottom right) 

Built in TV iPlayer: https://imgur.com/a/OdxXXgM 

360 missing UHD flag on programmes: https://imgur.com/a/llnIXvQ


...that would suggest that a setting on your 360 is stopping it from using UHD.

Have you actually tried playing back one of the UHD shows in iPlayer on your 360 (it may just be missing the flag but still plays back in UHD) ?

__________________________________________________________
Husband, Dad, Gamer, Gadget Lover......
Twitter: @deans6571

Hi, yes tried playback on 360, TV doesn’t display the HDR logo - iPlayer isn’t serving the UHD/HDR stream, just the HD. 

I would ignore the System info screen as my 360 says the same, if I go into iPlayer on the Home screen it has peaky blinders in UHD, if you select series 6 the episodes show UHD and play in UHD. If you select series 1 it's only in HD.

 

Yeah it def seems like there’s no issue playing iPlayer UHD for some people, and others iPlayer is only HD. Def an issue for me. 

What happens if you connect the 360 directly to your TV not via the Denon receiver. Is the Denon's HDMI HDCP 2.2.

Good idea but no difference connecting 360 directly to the TV.

Denon manual states all inputs support HDCP 2.2, the iPlayer app via 360 is the only source which doesn’t support 4k. Xbox Series X, Apple TV 4K both working fine. 


@roy247 wrote:

I would ignore the System info screen as my 360 says the same, if I go into iPlayer on the Home screen it has peaky blinders in UHD, if you select series 6 the episodes show UHD and play in UHD. If you select series 1 it's only in HD.

 


...yea, I've also just checked on my 360 - Series 6 shows in UHD but all other ones (S1 to S5) are HD only.

__________________________________________________________
Husband, Dad, Gamer, Gadget Lover......
Twitter: @deans6571


@dwplease wrote:

Good idea but no difference connecting 360 directly to the TV.

Denon manual states all inputs support HDCP 2.2, the iPlayer app via 360 is the only source which doesn’t support 4k. Xbox Series X, Apple TV 4K both working fine. 


It seems this issue is only affecting you then as on my 360, I can see UHD content fine.

Does Peaky Blinders Series 6 show in UHD or just HD for you?

__________________________________________________________
Husband, Dad, Gamer, Gadget Lover......
Twitter: @deans6571