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faulty 360 box

sandelben
On our wavelength

hello every morning so fair I turn my tv on my box is frozen and I have to keep resting it every morning so fair the box stays on all night but i have to keep resting when I turn the tv on in the morning could it be faulty 

ben
12 REPLIES 12

Hi @sandelben

The channels that the set top box freezes on, are they LIVE TV channels or are they ondemand/catch up, recordings or programmes on apps at all? 

Is your set top box in a well ventilated area? I would highly recommend switching your set top box off or at least into standby mode when you are not using it at night. Our set top box will need to do software updates and as such will run more smoothly when you have rebooted on a regular basis. 

Here to help 🙂
Virgin Media Forums Agent
Carley

On a live channel  it well ventilation it updated yesterday to the latest version that might have fix it not sure

ben

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Thank you for the update @sandelben.

Please do let us know how it goes.

Hayley
Forum Team



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