Hi @devonman
Sorry to see the issues you are having.
Do you have more than one 360 ?
If so it's possible that this error is occuring due to the box settings.
Go to Home > Settings > System > Standby Power Consumption. If it's on Eco (slow start) change it to either Fast Start or Active Start
It may also either a local fault or more probably a hard drive issue.
Check My Virgin Media to see if any local issues are listed. If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
if none of the above help then have you tried a factory reset?
To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset.
It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk
With the 360 selecting Choose Keep Recordings means you won't lose your recordings or any links you've set up (but will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again)
If the above fails.to resolve the issue or doesn't indicate any local faults then as per /virgin-tv-error-codes/cs2217-contactus it looks like you'll have to call in to report the fault, 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues.
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all.
Please read the FAQ's
