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box for devices to be picked up?

Dazza963
Tuning in

on ‎18-05-2022 10:41

Hi

I would like to send my devices back to virgin as my contract as ended. could someone please send me a box to do this.

I have been waiting for someone to collect them, but i will need to pick my children up from school. is there anyway i could contact someone for an a approximate time that of person copming to pick up.

Thanks

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎18-05-2022 15:43

Hi @Dazza963 

The return boxes are usually sent out around 10 days after the final bill has been produced following cancellation.

You can request returns packaging and take the equipment to your nearest Collect+  store via the following page.

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Akua_A
Forum Team
Forum Team
In response to newapollo

on ‎20-05-2022 15:51

Hi @Dazza963,

Welcome back to our community forums and thank you for getting in touch with us regarding returning your equipment. 

Was the great advice given by @newapollo useful? Do you need any further help regarding this?

Thanks,

Akua_A
Forum Team

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