on 04-03-2023 15:10
Hi folks,
I did a software upgrade of my v6 box to run TV 360. All my catch-up apps, such as BBC iPlayer, Disney+, my5 etc now all sign themselves out every few days. Also my recordings and upcoming recordings disappear at the same time.
I've tried a factory reset and have made sure that the box is on fast start, but problem remains.
Was wondering if getting a new 360 box would help?
thanks
Answered! Go to Answer
on 04-03-2023 15:53
Any box deleting it's recordings by itself is faulty so a replacement is needed.
You can either call Virgin to report a fault or wait for one of the forum team to respond which may be 2 to 3 days.
on 04-03-2023 15:53
Any box deleting it's recordings by itself is faulty so a replacement is needed.
You can either call Virgin to report a fault or wait for one of the forum team to respond which may be 2 to 3 days.
on 04-03-2023 16:04
Thanks, that makes sense.
When I contacted customer support through the chat function, they suggested that apps on 360 would sign out after 24hours as an enhanced security feature 🙂 I hadn't noticed recordings being deleted at that point as I don't record much.
on 04-03-2023 16:25
@mikeF4 wrote:Thanks, that makes sense.
When I contacted customer support through the chat function, they suggested that apps on 360 would sign out after 24hours as an enhanced security feature 🙂 I hadn't noticed recordings being deleted at that point as I don't record much.
I haven't heard that one before. They might also suggest you turn off Auto-delete even if you have it turned off.