account retrieval error code CS1011

[lizzymadray]

Trying to set up a 360 mini but got a account retrieval error CS1011 is there a simple solution?

[newapollo]

Hi @lizzymadray 

Did you manage to set up the main 360 box ok?

If so you could swap ithe mini 360 over with the main box and see if that kicks it into working order. (you can always switch them back again)

Both boxes need  to be connected to the white coaxial cable and also an internet connection.

Sometimes rebooting the box clears that error.

If the above fails it's likely that the CS1011  account retreival error is because either the mini box box hasn't been fully set up on VM's systems yet, or possibly because the box hasn't been activated.

You might need to call 0800 953 9500 to activate the mini box - if so you will need the box serial number, and your account and area number

You could also try  speaking to  New accounts and Set Up for them to complete the setup and activation.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Best time to call is 8:00am when lines first open.

[Gareth_L]

Hi lizzymadray

Thanks for your post and sorry to hear about the mini box not working 

Have you been able to get this sorted yet?

If not, I have sent you a private message to gain account access

Please ignore it if you don't require any assistance

Gareth_L