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a lot of channels have gone from virgins EPG list

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wayne1956
On our wavelength

on ‎18-11-2021 18:49

Hi all i see that a lot of channels have disappeared from virgin tv line up now anyone els think the same ? 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎18-11-2021 20:50

Hi @wayne1956 

Do you have a 360? If so then the 360 boxes have a new feature called HD override.

This means that if HD channels are included in your TV package, your SD version of the channel will automatically be replaced with the HD channel. 

The 360 channel guide is <<< here >>> 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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roy247
Community elder

on ‎18-11-2021 19:03

Any specific channels as they look ok to me.

 

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BenMcr
Very Insightful Person
Very Insightful Person
In response to roy247

on ‎18-11-2021 19:11

If you're on 360 check what profile you're on. The shared profile will always have the full list.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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newapollo
Very Insightful Person
Very Insightful Person

on ‎18-11-2021 20:50

Hi @wayne1956 

Do you have a 360? If so then the 360 boxes have a new feature called HD override.

This means that if HD channels are included in your TV package, your SD version of the channel will automatically be replaced with the HD channel. 

The 360 channel guide is <<< here >>> 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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wayne1956
On our wavelength
In response to newapollo

on ‎19-11-2021 10:05

thanks for the info i was on the wrong profile lol !
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wayne1956
On our wavelength
In response to BenMcr

on ‎19-11-2021 10:06

thanks yes i was on the wrong profile lol
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Paul_DN
Forum Team
Forum Team
In response to wayne1956

on ‎21-11-2021 11:39

Hi wayne1956,

Thank you for reaching back out to us and for the update, glad to hear you have now resolved this by selecting the correct profile, if you have any further issues please do not hesitate to let us know?

Regards

Paul.

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