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stevezack2001
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When I try to upgrade to 360 I get a error message saying ma1/4/40 why is this happening

 When I try to upgrade to 360 I get a error message MA1/4/40 what does this mean 

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japitts
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Re: When I try to upgrade to 360 I get a error message saying ma1/4/40 why is this happening

You might find that powering your box off at the mains for 5minutes kicks it into life, but otherwise this will need VM intervention. It can sometimes be caused by a mismatch between the platform your box expects to be on (i.e. 360/TiVo) and what VM's system expects.

That can only be rectified by calling in and getting the mismatch corrected. 150 (from a VM phone), or 0345 4541111 (from any other phone).

Forum staff might take a couple of days to respond.

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Zak_M
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Re: When I try to upgrade to 360 I get a error message saying ma1/4/40 why is this happening

Good morning @stevezack2001.

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with upgrading your services.  

 

Have you manged to follow the advise of japitts?  

 

Kind regards,

Zak_M

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