What time are faults contactable?

[adelphiaUK]

What time can you ring and actually speak to someone in faults rather than get this automated which tells you to use the online stuff and then hangs up?

I want to talk to someone to try and get my service up and running as I had an engineer visit (I wasn't allowed to do a quick install for some reason) on Friday but I still have no service.

Someone help. PLEASE!!!

[adelphiaUK]

I have exactly the same issue but with CS1012. I've reset the box god knows how many times and even tried the online diagnostic which tells me there's a fault with both my boxes, the main and the mini. It also mentions a fault in my area but I don't think that has anything to do with these issues.

I wouldn't mind so much but I agreed to have it installed earlier than planned and I'm being billed since 2nd for a TV service I don't have although I must say, its great for repeats!

I'm just hoping they sort it soon as I was so looking forward to watching the penultimate race in the F1 season live this weekend to see who has the bottle to take it all the way but guess I'll have to watch the highlights on C4 on good old Freeview!

Grrr! Cone on Virgin, I'm waiting to update my signature and it's one heck of a long birth!

[stevemorgan]

Usually from 8am but if you wait a day or so (maybe quicker) the forum team may reply on here.

Hope you get sorted soon.

[adelphiaUK]

Thanks. I do too. I mean the automated stuff is awful. It says you can book an engineer if you can't resolve it. We'll blowed if I can see it. All I get is a loop asking me to log in and then the usual "something went wrong".which tells me nothing except "Tough luck mate! Try again later to get the same result".

Do I sound frustrated?

[Lisa_CC]

Hi @adelphiaUK, I'm sorry your services are not up and running after a tech visit. We are aware of a delay sending hits to equipment following a national outage and we're working as fast as we possibly can to complete your activation and we're sorry for the frustration caused.

Regards,

Lisa

[adelphiaUK]

Thanks @Lisa_CC ! Now I just need to get my BB sorted as it's taken a dive to 70mb/s instead of over 1,000.

[adelphiaUK]

Just to confirm, mine started this morning too so all's well on the Western Front but now my BB has taken a dive! Down to 75mb/sec. Ouch!

[newapollo]

Hi @adelphiaUK 

Thanks for the update that your TV service is now working.

It's odd that your broadband speed is only 75Mbps.

Is that hard wired measured to a PC with a 1 gig network card?

What speed should you be on?

Have you tried rebooting the hub?

[adelphiaUK]

Hmm. All my posts have gone missing from this topic or does the merge mean someone has moved my posts from here to the contacting faults message?

[newapollo · Accepted solution]

Hi  again @adelphiaUK 

Sorry to confuse yuor good self.

I moved your posts from the original thread to the new one you started to keep all the info separate from AlastairPursey's since your original activation issue has now been solved, but you now have an issue with your broadband speed.

This was done to keep the issues separate and avoid forum staff going back and forth between the two threads.