We cant find your hard drive CS6031

[Kantagauri]

Virgin media box is a Humax 100 BC STB VM does not record. 

Error code is: We cant find your hard drive CS6031

My old box could record 4 shoes at once. This cannot record anything. Virgin Media customer service are as useless as a chocolate teapot. 

Couldn't resolve via Chat. Couldn't resolve via the phone. Very close to leaving as I'm out of contract.

[japitts]

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@Kantagauri wrote:

Error code is: We cant find your hard drive CS6031

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Your box is very likely faulty, assuming that a factory reset doesn't cure this - always worth a shot.

You can report service faults either by calling in, or waiting on here. A response on here may take a day or so - but what do you mean by "couldn't resolve by phone"? Can you elaborate on what happened when you called in?

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@Kantagauri wrote:

My old box could record 4 shoes at once.

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TiVo boxes had 3 recording tuners, V6 & 360 have 6.

[Kantagauri]

Hi Japitts,

When I called the service was automated and could not transfer me to a person.

Looked on the community to no avail and hence have registered to log the query myself. 

How do I factory reset the box?

[japitts · Accepted solution]

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@Kantagauri wrote:

When I called the service was automated and could not transfer me to a person.

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On the 150 IVR, choose the options for "I have a fault with my TV service". Once done that, don't press anything else - just wait. The queue for an agent should beckon.

I don't have a 360, but believe the resets are in the settings menu.

[roy247]

Press Home, Settings, System, Factory reset. You get 2 options, keep your recordings or format the hard drive, I would try reformatting the hard drive.

[Kantagauri]

I managed to get through to customer service. They confirmed that I have had the mini box installed. They have said they'll deliver a new box in 3 to 5 days.

Hopefully that fixes it.

[japitts]

Miniboxes don't have hard drives by design - they slave from your master-box for all recording.

You didn't mention having multiple boxes in your starting post - can you set recordings on your master box OK?

[Kantagauri]

I don't have the multi box/room package. Only a single box. So it looks like the technician installed the wrong tupeof box.

[Roger_Gooner]

You can post a photo of the box. I find it hard to believe that a tech would install a mini as the sole box and, if he did, he should get an earful from his manager.

[roy247]

In slight defence of the technician he must have been swapping out an old TiVo box and was either given the wrong info or took it for granted it was a 2nd box that needed replacing for 360. No real excuses.