Volume control

[Bailey04]

Hey 

so I set up my box and linked it to my Yamaha rx-v375 receiver, everything works, volume keys all good - however every time we use Netflix the box automatically changes the Yamaha setting to something called Onkyo receiver and then it’s no longer working!

if anyone has a fix I’d appreciate it 

thanks

[Gareth_L]

Hi Bailey04

Thanks for your post 

Can I just ask what Box you have 

Does this just happen on Netlfix and are you Using Netflix through our Box 

Gareth_L

[Bailey04]

Hey 

thanks for getting back to me 

we have a v6 box and are using Netflix through the box 

[newapollo]

Hi Bailey04,

You posted in the 360 forum, but are now saying you have a V6.

Please check this link, showing the boxes and remotes and confirm which box you have.

https://www.virginmedia.com/care/tv-fault/which-tv-box 

[Natalie_L]

Hi Bailey04,

Thanks for getting back to us. 

Can you please confirm if you are using the V6 or 360 please? I would check from our side but I am afraid we have been unable to locate your account via the community details. 

Thank you 

[Bailey04]

Hey it’s a v6 and the problem is since the update with the new remote 

[Alex_RM]

Hi Bailey04,

Are you able to confirm if there is an issue with volume on any other apps or just Netflix?

Alex_Rm

[Bailey04]

Hey 
 
It seems that Netflix is the trigger, however I can’t find a pattern that’s 100%
it seems to now be jumping between the correct Yamaha setting and the incorrect Onkyo setting unprompted ?
have tried changing multiple settings but to no avail 

[Gareth_L]

Hi Bailey04

It has us stumped as well. Are there any Volume settings on Netflix that you have changed at all Gareth_L

[Roger_Gooner]

Where are you seeing this "Onkyo receiver" displayed?