Voice search issues since Tuesday

[Tommo881]

Since Tuesday (the day when the 360 box was telling me I had to delete series recordings because new things were happening) Voice search has stopped working for "BBC One" and "BBC One HD", it says "Sorry, it's not possible to do that" and "Sorry, I haven't learned to do that yet" respectively.

I mention the planned update on Tuesday as I assume it has something to do with that.

I can say the channel number and that works.

It might happen for other channels but haven't noticed any others yet.

Can someone from VirginMedia tell me how to fix this?

[newapollo · Accepted solution]

Hi @Tommo881 

It's only an issue with BBC1 SD and BBC1 HD and has been picked up by VM so hopefully it will soon be rectified.

I am currently using the voice command either "go to 101 or go to 108" or "switch to 101 or switch to 108"

[Tommo881]

Thanks for letting me know that it's being looked at.

As an FYI though you can just say the channel number, as I mentioned, and it switches to the channel - so just "108" works.

[David_Bn]

Thanks for your post @Tommo881 and we apologise for any inconvenience this has caused you.

Hopefully our team will be able to have this resolved as soon as possible.

Big thanks to @newapollo for the work around too

Kindest regards,

David_Bn

[Tommo881]

Thanks, but it's now fixed for me, so all is good 😊

And just be clear I actually mentioned the workaround about saying the channel number in my initial message which started this thread.

[Tom_W1]

Hi @Tommo881, thanks for your post.

Great news to hear that everything's sorted for you now!

Please let us know if you need help with anything further in future.

Regards

[pmqs]

Just got my 360 remote today and having the same issue with using the voice command to navigate to BBC One. Getting either "Sorry, it's not possible to do that" and "Sorry, I haven't learned to do that yet" . Tried rebooting the box, but the issue still persists.

[Megan_L]

Hi Pmqs, 

Thanks for your post on the forums, I am sorry you're having this issue with the voice search on your 360 remote. 

Even though it's only a small inconvenience I understand it must still be frustrating. 

Can I ask exactly what you are saying into the microphone please? 

Also, has there been any changes since you last posted about this?

Thanks,

Megan_L

[Megan_L]

Hi Pmqs, 

Could I also ask if this happens when trying to navigate to any other BBC channels, or it is solely just BBC one? ITV is a BBC channel for instance. 

Can you do everything else with the voice search, like opening Apps or navigating to different pages like the TV guide?

Thanks,

Megan_L

[newapollo]

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@pmqs wrote:

Just got my 360 remote today and having the same issue with using the voice command to navigate to BBC One. Getting either "Sorry, it's not possible to do that" and "Sorry, I haven't learned to do that yet" . Tried rebooting the box, but the issue still persists.

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It works fine on my 360 - I can either say "BBC" or "BBC One" whilst keeping the voice button pressed down.

Have you tried new batteries?