21-02-2021 13:40 - edited 21-02-2021 13:43
Anyone know why virgin 360 remote keeps unpairing with my tv (humax box ). I have 3 boxes and 2 of the remotes remained paired . However this one remote unpairs frequently and I have to keep pairing- keeps defaulting to Vixio tv and mine is a hisense. Is there a fix , does anyone know why this happens?
on 16-03-2021 17:02
The codes are for the TIVO and won't work on the Horizon software of the 360.
If the remote appears to have stopped working make sure the the power saving mode setting is on Fast Start
17-03-2021 15:51 - edited 17-03-2021 15:51
Yeah done all that, Nothing works, it's now doing it more often, it's an absolute pain having to pair it constantly, there is obviously an issue with this somewhere. Would be good to find a solution.
on 17-06-2021 20:50
I'm getting this exact same issue and it's getting tiresome having to pair the remote at least once a day.
Hisense TV and the box keeps reverting to Vizio. Tried changing power settings etc which has done nothing.
Can't anyone from Virgin offer support?
on 17-06-2021 20:53
Hello bnstd
Sorry to hear this is also happening to you
What box do you have with us
Gareth_L
on 17-06-2021 20:54
TV 360
17-06-2021 20:59 - edited 17-06-2021 21:00
Never found a solution for mine, the remote works perfectly for around 20 seconds when the tv is turned on then it tells me I can now pair my remote to the virgin box and it stops working. Shame there is no solution.
on 17-06-2021 21:02
With several posts about this on the forum, it has to be a software issue surely?
on 18-06-2021 12:41
Thanks for coming back to us.
Please can you try this link which should help.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 18-06-2021 12:44
Clearly haven't read a wond that's been said here, no one has a problem with pairing remotes, they just unpair after a short period of time,
on 18-06-2021 12:59
Hey all
I’m not having this issue at all and I have my remotes connected to a Panasonic and a Hisense.
Panasonic worked automatically when paired with VM box. Hisense had to then go into ‘Pair remote to audio system’ and enter Hisense as make and then the model number. Then worked and does not ever reset or disconnect.
Not trying to teach anyone to suck eggs but making sure all bases have been covered.
If this has all been done and still disconnects. As well as the power options I’ve previously suggested that may be the issue, make sure that your box is set to power on to the profile that you programmed your remote with under ‘Default profile on startup’.
if the last option doesn’t work then I’m thinking this may be a specific TV settings issue. May be worth a check through of TV settings.
Apart from that I’m out of suggestions. Lol.
Thanks