Virgin media 360

[Sedgie69]

I keep getting a error message saving weak or no Internet connection.  I have tried rebooting but this did not work.  I have only been with virgin for 3 weeks not impressed wish I had stayed with sky.

[newapollo]

Hi Sedgie69,

The 360 will work better if you can connect it via an ethernet cable.

Having said that, I have one 360 connected by WiFi and the other by ethernet and they both show Signal quality good, Connection speed high and have ticks against Live TV(HD), Watch all(HD) and Watch all (Ultra HD)

You could try the following to boost the WiFi signal if you haven't already done it.

Separate the SSID's in your hub to differentiate between 2.4G and 5G. 

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change the device connection(eg 360 box)  to 2.4GHz.

This section details how to separate the 2 bands.

Open a browser and log into your hub 192.168.0.1 - (192.168.100.1 if using your own router) then navigate to the following settings so you can differentiate between the signals.

Advanced Settings > Wireless > Wireless Signal > click on Disable Channel Optimization  at the bottom then  click on Apply Changes. 

Now go to Advanced Settings > Wireless > Security > Add a 5 to the 5 GHz Channel name  and click on Apply Changes.

You can leave the passwords the same as they are.  Then log out of the hub at the top of the page

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

You could also do a search for an app such as wifi analyzer which tells you the strength of the channel you are connected on, and also shows other channels so you can decide if you want to change the channel number on your hub

Advanced Settings > Wireless > Wireless Signal >  beneath both the 5Ghz and  2.4GHz sections click on the manual button, and in the drop down box click on the channel number you want to change it to, then scroll down and  click on Apply Changes.

[japitts]

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@Sedgie69 wrote:

I keep getting a error message saving weak or no Internet connection.  I have tried rebooting but this did not work.  I have only been with virgin for 3 weeks not impressed wish I had stayed with sky.

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newapollo is absolutely right to state that an Ethernet connection is always recommended given a free choice. But what does your wireless signal strength show as, on any WiFi-enabled boxes? Settings > Network > Diagnostic is the place to check.

You might also find, as newapollo has explained, that your VM Superhub is broadcasting the 2 wireless bands (2.4Ghz & 5Ghz) on a single SSID, and all devices in your home (360 included) can seamlessly roam between them. Whilst it has some benefits for convenience, that comes with a performance trade-off if the "preferred" 5Ghz band is borderline weak.