Virgin TV 360 IR Control

[byhamc]

Hi,

Recently had my V6 box 'upgraded' to TV 360. I won't get into the various complaints I have on the latest software, which definitely doesn't feel like an upgrade to the V6 box....

Instead, my question relates to control of the TV360 box. The new remote, as I understand it, connects to the box via bluetooth. I have a Smart IR blaster, which allows me to control various home products via my google home devices, and overnight, I appear to have lost the ability to control the Virgin box using this tool, after upgrading to TV 360.

Does anyone know if I can still control the TV360 box using IR as well as BT (I know the box is capable, as it's still the old V6 box with a software upgrade). Alternatively, does anyone know if Virgin are planning on allowing Google Assistant to control the box (again it can be controlled via the app, so this is definitely possible).

Look forward to your comments

Regards

Chris

[biggm68]

Like others on this site - I have also upgraded to 360 but am regretting it

before I had 2 x v6 both connected to all TVs in the house via switching unit and controlled the channel’s and main menus via the TiVo controller using ir blaster. Worked a dream. Kids were happy, so was i

now can’t use the ir at all on the 360

have 8 redundant TiVo v6 controllers and can’t use the box’s unless I change the Channel using the new remote in the garage 

this is a backward step

why can’t I use multiple v6/TiVo controllers via infa red anymore

disaster

wont talk about the tech support in wherever- they know nothing 

help

[Zak_M]

Thank you for coming back to us. 

I am sorry to hear that you unhappy with the 360 upgrade.  I will defiantly pass your feedback on to our developers. 

Sorry for any inconvenience this has caused. 

Kind regards,

Zak_M   

[dannylau]

You can use ir, I use a Harmony remote that's ir only and it works fine for the 360, you just need to program it as a "Ziggo Mediabox next" the IR commands are very different from the Tivo ones to make all the boxes the same for all countries 

[biggm68]

Thx dannylau but i have a slightly odd set up in that my two old v6 boxes (now 360 boxs) are in a rack in the garage and they are shared over a 4k matrix. the changing of the channel and bits is done via ir using a magic eye and not rf - its too far (one tv is in a boys cabin 50m down the garden). Why wont the old v6 remotes work using rf ??? I've put into rf by hodling down the info and red button - i know this works with v6. As i say three steps forward and 1 back. Who has 1 box per tv. 

[dannylau]

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@biggm68 wrote:

Thx dannylau but i have a slightly odd set up in that my two old v6 boxes (now 360 boxs) are in a rack in the garage and they are shared over a 4k matrix. the changing of the channel and bits is done via ir using a magic eye and not rf - its too far (one tv is in a boys cabin 50m down the garden). Why wont the old v6 remotes work using rf ??? I've put into rf by hodling down the info and red button - i know this works with v6. As i say three steps forward and 1 back. Who has 1 box per tv. 

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Well I only have 1 TV, but quite a few people have 1 box per TV.

And I suspect very few would have the technical ability to set up a system like yours, all I can suggest is getting some logitech remotes you can carry on using the new remote and the logitech together the cheapest logitech is about £40

[gauntletguy]

I’m having the same issue. 

I used the IR blaster for Alexa control, but since the “Upgrade” have lost that. 

Am I right in thinking there is no resolve to this IR issue?

is there anything more than rumour about a app and Alexa controls for Virgin?

To be honest I’m shocked this doesn’t exist already and you needed an 3ed party IR blaster workaround. or did till they broke it! 

[russters]

I use a Crestron control system and was upset to find no IP control of the 360/Ziggo box, I will now have to try and create a Crestron control via IR until something else comes along, I trully wish I'd just kept my old V6 boxes, this is a backwards step in my book these are my thoughts so far

1, Only one remote can be paired to the box at any time.

2, Live pause is limited to 5 minutes so better make the Tea quickly, or go to the loo very quickly

3, still no option to turn parental controls off in a household full of adults it is extremely annoying having to put the password in all the time

4, also if you are watching several episodes of the same program you have to enter the password every episode.

[newapollo]

Hi russters,

Have you contacted Creston UK to see if they do support the TV360?

Live pause is only limited to 5 minutes on the Mini boxes. If yuo want to "pause" for longer than a few minutes on the Mini box then record the program.

The following thread explains why parental controls/pin numbers are needed /Pin-ALWAYS-needed 

I agree the Pin numbers are a pain, but apart from VM it also affects Sky and BT subscribers.

[adelphiaUK]

How come this topic suddenly stopped in October? Did you manage to resolve this? I hate topics which just stop without a resolution.

[russters]

I’ve managed to get basic control over IR but needs a bit of fettling , might get a bit of time to work on it over the festive season, I’d much rather have IP control though