Virgin Box

[Tornado2007]

My Virgin TV 360 box is not working keeps cutting out over past 4 days what number do I ring or is there online chat 

[roy247]

---

@Tornado2007 wrote:

My Virgin TV 360 box is not working keeps cutting out over past 4 days what number do I ring or is there online chat 

---

You can call 150 from a Virgin phone or 0345 454 1111 from any other phone.

[newapollo]

Hi @Tornado2007 

If you can offer information we may be able to offer relevant advice you.

When you say it keeps cutting out do you mean it keeps rebooting?

Does the screen go blank? i

Is it just on live TV, or is it on Apps or On Demand?

Are there any on-screen error messages, and if so what are they?

Have you tried rebooting the 360?

You could sign into Check Service status at the top of this page. It shows any local faults, and you can also run a test against the 360 box.

You could also try a factory reset

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset.
It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

Keep Recordings
Format Disk

With the 360 selecting Choose Keep Recordings means you won't lose your recordings or any links you've set up (but will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again)

[Lee_R]

Hi Tornado2007 thanks for posting and welcome to our community.

I have located your account from here.  I am going to send you a private message.

Regards

Lee_R