on 16-10-2020 20:42
Had 360 box for 2 days after finally getting activation sorted.
now 48hours later remote works tv but not box.
any ideas if there are certain key presses to reset remote connection?
on 12-12-2021 22:08
Hi again @newapollo.
I managed to get it working by changing the batteries but the button lights are very dim. It only started tonight so no idea what I did.
I have done a full reset of the remote but the issue still persists. I may re-pair the two remotes with the alternate boxes to see if its a remote issue or just me; in fact, before I do that I'll see what the lights are like on the other remote to make sure it's not just me again!
on 15-12-2021 09:54
Good morning @adelphiaUK.
Welcome back to the forums & thank you for taking the time to post.
I am sorry to hear that you have had some issues with your TV remote.
How are things looking since your post? Are both the remotes the same? I can arrange to have a new one sent out to you from here.
Kind regards,
Zak_M
on 15-12-2021 12:39
Thanks for your reply @Zak_M.
Right now the suspect remote is functioning albeit with much dimmed buttons. I haven't checked the other remote as yet but I will try to do that when I get home tonight and will post an update then.
on 16-12-2021 03:35
Hi again @Zak_M.
I can now confirm both remotes are operating exactly the same; it was obviously my imagination thinking the buttons lit up more than they do.
Anyway, all is fine and dandy now.
on 18-12-2021 09:06
Hi @adelphiaUK,
Thanks for the update and glad to hear all is working now.
Have a lovely weekend and feel free to shout us if you have any other issues.