Virgin 360 control via 'On the go' app

[Jadelands]

When I try to control my virgin 360 via 'Virgin tv on the go' on my android phone all it keeps saying is: "another app is already playing" and I can't get any further!?  What does this actually mean and how do I remedy this?

[roy247]

I have seen that message when I was using Disney+ and tried connecting my phone using the TVGO app to set a recording and I assume because the box was running the Disney+ app it couldn't connect to my phone. I have been meaning to test it again and with other apps but not got round to it yet.

[Ernie_C]

That message should be ignored.

Proceed by pressing the little remote control icon.

This screenshots is from the iPad version of the app but should be similar on Android.

[Ernie_C]

Leads to this: