Virgin 360 box showing offline

[Dazza123]

Hi, i am once again experiencing issues with the error message saying the box is offline.  On Friday I recorded a C4 program,  everything seemed OK but once again when I tried to watch it, it says the box is offline.  This happened all the time with the same program last series. 

Last night, went to start watching a C5 program about 15 mins in, as we often do to be able to skip adverts. Same error message,  box clearly isn't offline as we've just been watching Netflix. 

I've seen a few other posts about this but nothing about a solution.  I had the box replaced last year due to this but the issue returned on the new box a few weeks later.

Has anyone been able to resolve this??

[Martin_N]

Hi Dazza123,

Thank you for your post. I'm sorry you're continuing to have this issue. 

Can you confirm if this is just happening on those channels or others as well?

^Martin

[Dazza123]

Apologies just seen this, all resolved now,  some recordings were in the other box which my wife was turning off of a nighttime, only resolved when I got the error message that actually said that specific box was offline. Bit stupid that it randomly recorded shows on there, didn't think the 360 did that. 

[Paulina_Z]

Hi @Dazza123,

Thank you for coming back to us about this issue. Glad to hear that this is all resolved for you! 🙂

If there's anything else we can do to help, please get in touch. We'll be happy to assist further.

Thank you.