on 27-06-2021 22:06
Upgraded V6 to 360
a number of issues, channels not available, recordings incomplete due to “loss of signal” playback of recordings constant pauses or lost sections. Box locks up randomly and menu system tardy on occasion. Spent ages on phone with tech who said upgraded firmware all sorted.
reset box twice again today no difference !
many thoughts ? Thanks
Answered! Go to Answer
on 30-06-2021 18:52
Hi @davidjill2018 thanks for posting and welcome back to our community.
I am sorry you're having issues with your TV 360 service. I have had a remote look and I am going to send you a private message.
Regards
Lee_R
27-06-2021 22:11 - edited 27-06-2021 22:11
When you say reset, do you mean HOME > Settings > System > Factory Reset > Format Disk? If not, give this a try
on 27-06-2021 22:28
Simple power reset then a full factory reset still no better. Looks like HDD access or write issues ?
on 30-06-2021 18:52
Hi @davidjill2018 thanks for posting and welcome back to our community.
I am sorry you're having issues with your TV 360 service. I have had a remote look and I am going to send you a private message.
Regards
Lee_R
on 06-07-2021 10:57
on 14-07-2021 21:23
Hi Lee
engineer visited and went through loads of stuff adding power splitter then attenuation. Incoming signal didn’t look great. Download firmware and rebooted. All seemed okay at the time. Two days ago all recordings and scheduled recordings disappeared. All accounts for bbc iplayer, 5 and prime etc all require log on details again. Where do we go from here ?
thanks
David
on 14-07-2021 23:09
"Where do we go from here ? thanks "
I went to BT. lol.
15-07-2021 00:02 - edited 15-07-2021 00:03
Hi David,
Sorry to hear of your continuing problems.
My 360 boxes (ex V6's) were both updated to the new 4.33 yesterday. They were previously on 4.31.
After the update I had to log into Prime, ITV Hub, BBC Sounds and You Tube again. My recordings and scheduled recordings were still there.
Anytime I factory reset my 360's I find I have to log into most apps again. (I'd been doing the reset to try and force the software update)
When I do that there are 2 options. Selecting the first one keeps recordings.
You say the engineer downloaded the firmware (software) and rebooted. Did you check, or did he show you that the recordings and scheduled recordings were still there before he left?
It's possible the engineer performed a full factory reset by selecting the second option which formats the hard disk which would have deleted your recordings, scheduled recordings and all app logins.
on 15-07-2021 00:07
Hi Dave
thanks for the response. No all recordings were there and continued to be there for about 3 days after visit. It’s as if somehow it’s done a full reset. I haven’t and I know my partner wouldn’t have a clue how too ! Prior to this the V6 was as good as gold !
on 15-07-2021 08:24
@Anonymous wrote:I went to BT. lol.
Just for the benefit of others in this thread, BT TV is a hybrid of two platforms.
For the basic channels, they are a Freeview-based system. For the add-on & premium channels, BT TV uses the internet and doesn't have the same range of channels as Virgin Media. They may well suit some requirements, but they're not a direct equivalent.
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