V6 upgrade issues

[davidjill2018]

Upgraded V6 to 360

a number of issues, channels not available, recordings incomplete due to “loss of signal” playback of recordings constant pauses or lost sections. Box locks up randomly and menu system tardy on occasion. Spent ages on phone with tech who said upgraded firmware all sorted. 
reset box twice again today no difference ! 
many thoughts ? Thanks 

[Richw1982]

When you say reset, do you mean HOME > Settings > System > Factory Reset > Format Disk?  If not, give this a try

[davidjill2018]

Simple power reset then a full factory reset still no better. Looks like HDD access or write issues ? 

[Lee_R · Accepted solution]

Hi @davidjill2018 thanks for posting and welcome back to our community.

I am sorry you're having issues with your TV 360 service.  I have had a remote look and I am going to send you a private message.

Regards

Lee_R

[Lee_R]

HI @davidjill2018

Have you been able to check your appointment and is it convenient?

Regards

Lee

[davidjill2018]

Hi Lee 

engineer visited and went through loads of stuff adding power splitter then attenuation. Incoming signal didn’t look great. Download firmware and rebooted. All seemed okay at the time. Two days ago all recordings and scheduled recordings disappeared. All accounts for bbc iplayer, 5 and prime etc all require log on details again. Where do we go from here ? 
thanks 

David 

[Anonymous]

"Where do we go from here ? thanks "

I went to BT.  lol.

[newapollo]

Hi David,

Sorry to hear of your continuing problems.

My 360 boxes (ex V6's) were both updated to the new 4.33  yesterday. They were previously on 4.31.

After the update I had to log into Prime, ITV Hub, BBC Sounds and You Tube again. My recordings and scheduled recordings were still there.

Anytime I factory reset my 360's I find I  have to log into most apps again.  (I'd been doing the reset to try and force the software update)

When I do that there are 2 options. Selecting the first one keeps recordings. 

You say the engineer downloaded the firmware (software) and rebooted. Did you check, or did he show you that the recordings and scheduled recordings were still there before he left?

It's possible the engineer performed a full factory reset by selecting the second option which formats the hard disk which would have deleted your recordings, scheduled recordings and all app logins.

[davidjill2018]

Hi Dave 

thanks for the response. No all recordings were there and continued to be there for about 3 days after visit. It’s as if somehow it’s done a full reset. I haven’t and I know my partner wouldn’t have a clue how too ! Prior to this the V6 was as good as gold ! 

[japitts]

---

@Anonymous wrote:

I went to BT.  lol.

---

Just for the benefit of others in this thread, BT TV is a hybrid of two platforms.

For the basic channels, they are a Freeview-based system. For the add-on & premium channels, BT TV uses the internet and doesn't have the same range of channels as Virgin Media. They may well suit some requirements, but they're not a direct equivalent.