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V6 to 360 upgrade issue

Benmte
Joining in

on ‎13-08-2021 15:29

Have received new 360 remote and just tried to upgrade. However, the option is not available on my Home Screen.  I have looked under all apps as advised elsewhere (to no success), I have reset the connection to the internet, turned the box on and off again, and also tried to download kissing channels - all were to no success!  How can I find the option to upgrade? 

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎13-08-2021 15:35

Roughly how long ago did you order the migration?

It's entirely possible that the software drop just hasn't been pushed to your box yet.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Benmte
Joining in
In response to japitts

on ‎13-08-2021 15:42

We ordered the upgrade after receiving an email suggesting we could do so 4-5 days ago I believe.  The remote arrived earlier today so was just following the instructions that were inside the box with it

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Benmte
Joining in
In response to Benmte

on ‎15-08-2021 14:45

Still nothing showing on the home page, or in the apps…

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Laurie_C
Forum Team (Retired)
Forum Team (Retired)
In response to Benmte

on ‎17-08-2021 15:55

Hi Benmte,

 

Thanks for getting in touch, and a very warm welcome to the Community Forum. I'm sorry that you're having some problems with your 360 upgrade.

 

I'd be more than happy to look into this for you. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

Laurie_C
Forum Team
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