V6 not recording or deleting old recordings

[Moz]

When I go to record a programme a spinning wheel comes up that says "scheduling recording"

hangs there for a bit then it says "Scheduling in progress. Check planned recordings later to confirm it's all there" but nothing records....

It also won't delete any previously recorded programmes that recorded when it was still working. Been happening for a few weeks now, although it did resolve itself briefly the issue is back.

[Moz]

Hi Kath, unfortunately I spoke too soon the issue has returned again 😔 

[Ayisha_B]

Hi @Moz 

Sorry you're having this issue again. 

I will pop you a PM to confirm some details and can assist further.

Speak soon 😊

[Ayisha_B]

Thanks for confirming the requested details via PM @Moz 
I've booked a technician for you to come out and have a look into the issue. You can find confirmation of the visit via your 👉 online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The technician diagnoses the faults as not being caused by our network/equipment 
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes! 😃