V6 box running 360 software but planned shows not always listed

[Brian1976]

If I select view all recorded and change it to planned it lists them.

if I try and delete watched shows it says sorry unable to do this but if I use the app instead the shows are not listed.

i have powered off the box and removed the power cable for 10 minutes but this has not resolved it

i suspect the box is faulty….

[Ernie_C]

Hi, @Brian1976 , I briefly saw the issue around teatime today but it seems OK right now.

[David_Bn]

Hi @Brian1976, can you please confirm if this issue is still ongoing?

Can you please confirm how the set top box is connected to the broadband services - via Wi-Fi or wired connection?

Kindest regards,

David_Bn

[Brian1976]

Ethernet cable direct into Virgins Hub 3.

Normally shows connection to internet as Good (today we have a fault that is affecting TV and broadband that Virgin are investigating)

[Brian1976]

Problem briefly occurred last night again but has not been persistent as it was when I forced a software download.

[Ayisha_B]

Thanks for the update @Brian1976

If you have any further issues, let us know.